Frequently asked questions

A dedicated delivery means your goods travel directly in my vehicle, without shared cargo space or co-loading with another customer's delivery. Once I accept your job, your consignment has my full attention from collection through to delivery.

For customers within approximately one hour of Waterlooville, I aim to collect within one hour of booking, subject to availability.

If you're outside that area, or I'm already working elsewhere, collection time will depend on my current location, existing bookings, traffic and the requirements of the job. If I have availability and can fit your delivery into my diary, I'll always give you a realistic collection time before accepting the booking.

I operate a Peugeot Partner small van with a payload of up to 500 kg and capacity for one standard pallet. For straight-in loading through the rear doors, the available access is approximately 144 cm in length, 122 cm between the wheel arches and 113 cm in height. If you're unsure whether your goods will fit, send me the dimensions and I'll assess them before accepting the job.

Yes. Dedicated means exactly that. Your goods are transported directly in my vehicle without being combined with another customer's load or diverted through a depot or shared route.

Yes. When you book directly with Clear Writes Logistics, you have a direct contact number for the driver carrying your goods, so you can always get in touch throughout your delivery. I can provide updates by phone or message, and live location tracking can also be shared where required.

Yes. Where required, I can share live location tracking with the sender, recipient or both. I'll also provide updates where they are useful — particularly if circumstances on the road affect the agreed ETA.

Yes. Proof of delivery is provided as standard for every completed delivery, normally including a signed and timestamped POD or delivery note. Where a signature isn't required, such as a letterbox or agreed safe-place delivery, I'll provide confirmation of delivery instead.

I don't give ETAs based purely on what a sat-nav says. I consider the actual route, traffic, time of day and my experience of travelling the area before giving you an expected arrival time. If something happens on the road that is likely to affect that ETA significantly, I will always contact you with an update.

To provide an accurate quote, I'll need the collection and delivery addresses, dimensions and weight, value of the goods, required collection and delivery times, route considerations such as tolls and clean-air/congestion zones, and pallet handling requirements. Palletised goods must be wrapped/secure enough to be safely loaded.

I can transport a wide range of business consignments, including medical goods, construction materials, documentation, engineering components, manufacturing parts, aerospace and automotive components, and government or defence-related consignments.

Goods must be safely packaged and suitable for transport in a standard small van. I am not insured for ADR goods and do not offer temperature-controlled transport.

I'm based in Waterlooville, Hampshire, and my core service area covers locations within approximately one hour of Waterlooville, including the wider South Coast and M27/A27 corridor.

From there, I undertake dedicated deliveries throughout England and Wales. As an owner-operated service, availability outside my core area depends on where I am working and what I already have booked.

I hold goods-in-transit insurance for consignments carried as part of my courier service. The exact current cover should be confirmed before this figure is published.

Yes, by prior arrangement, subject to availability. Additional charges apply.